Home昔日真理報2016年 真理報文章2016 年 3 月【職場上的祭司】便衣老闆

【職場上的祭司】便衣老闆

讀者們有沒有看過或聽過一套名為「Undercover Boss」的真人秀呢?內容是講到一些大公司的老闆或高層﹐為了更了解公司運作的實況和員工的工作表現而微服出巡,化身公司的一名小職員,深入而又真實地從一個小職員的角度去體會和經歷每一個工作天。

Boss而我在近日則看了「Undercover Boss」的其中一集,參與拍攝的公司是某華人超市,而微服出巡的高層則是該超市的營運總監及太子女 Tina。Tina 可以說是與這超市集團一起成長的,她的母親在她年幼時創立超市,並在往後的日子一步一步地在加拿大不同省份及不同城市中開設超市分店,所以 Tina 對超市有著一份特別的感情。於是,她畢業後便答應了母親的邀請,走進超市集團擔任管理高層。

在拍攝的時候,當時已懷了五個月身孕的 Tina 去到四個不同省份,不同城市的超市分店中的不同部門工作,並且與當中四個員工緊密地共事了多個工作天,了解了他們的工作實況,更了解了他們在工作中遇見的挑戰,和總公司對他們的需要所忽視了的地方。到了節目最後部份,Tina 邀請了四位一同共事過的員工到安省總公司會面,一方面向他們分享自己的真正身份和整個「便衣老闆」節目的來龍去脈,亦同時向四位員工送上真摯的感謝,並向每人呈獻一份度身訂造的禮物,鼓勵他們繼續為公司打拼。

我覺得這節目是頗有意思的,當然,我明白這些真人秀必定在拍攝和剪接的過程中加入了一些戲劇成份,從而增加趣味和追看性,但這節目也實在給了我一些領悟,盼望與大家分享。

首先,節目反映了一個現實,就是管理階層與前線員工之間實在是存在著一個無可避免的鴻溝的。而機構越大,兩者之間的距離也越大。在節目中,其中一名員工向化身為小職員的 Tina 表示向高層反映需要是沒有用的,因為高層總是高高在上,並不明白員工們每天站在前線工作的辛勞。就算高層前來視察,也總是被經理級人馬重重包圍,觀察到的事情也只是表面皮毛。

坦白說,那正是我所工作的機構的情況。高層總是喜歡訂下一大堆大大小小的目標,而這些目標亦只會有增無減,無論如何總之要在每年年終前上報成績表。而最大的問題是,有些目標的定位是根本不合理的,但又沒有渠道去表達意見!這樣,久而久之便形成了一股「你有你講,我有我做」的工作文化。若要突破這鴻溝,高層是實在需要採取主動,以虛心開放的態度聆聽前線的意見,而同時員工亦要避免凡事從自己的喜好出發,這樣的溝通才能產生正面的作用。

另外,在節目中 Tina 真誠地流露出對員工的關懷和欣賞,她體會到公司給予員工的要求是毫不容易達到的。例如在拍攝的其中一天,Tina 跟共事的員工要在超市開門營業前短短三十分鐘內擺設好整個海鮮部供客人選購﹔而在另一天,Tina 跟另一位同事則需於星期四晚上極速更換貨架上的產品﹐以配合新一個週末的特惠推銷。Tina 在共事的過程中感受到員工的付出和努力,於是在最後的會面時以行動和說話向他們表達感激,而員工們則以又驚又喜的心情作回應。

其實,向員工表達感激與讚賞也是我常提醒自己要做的事,因為我們容易認為員工完成工作乃是盡本份而已,他們既然是受薪的,那何須多謝呢?然而,正面的鼓勵和讚賞能夠為員工刻板的工作天帶來推動力,並燃點起對工作的熱誠,那絕對是有百利而無一害的!

最後,節目也提醒我要多些走進員工的工作中去體會他們所體會,和經歷他們所經歷的。雖然我並不是什麼高層,而是一個普通的管理人員,但有時也會只顧埋首於一大堆的文件,行政工作和會議中而忽略了花時間到前線員工的工作中。盼望這成為我 2016 年的工作目標之一,多花時間去實際了解員工的工作,從而成為一個更稱職的主管。

 

      聖經金句 (Bible Verses)

喜樂 Joy

喜樂的心乃是良藥;憂傷的靈使骨枯乾。箴言 17:22
A cheerful heart is good medicine, but a crushed spirit dries up the bones. Proverbs 17:22

然而,我要因耶和華歡欣,因救我的 神喜樂。哈巴谷書 3:18
yet I will rejoice in the LORD, I will be joyful in God my Savior. Habakkuk 3:18

要常常喜樂,不住的禱告,凡事謝恩。帖撒羅尼迦前書 5:16-17
Rejoice always, pray continually, give thanks in all circumstances. 1 Thessalonians 5:16-17

饒恕 Forgiveness

主啊,你本為良善,樂意饒恕人,有豐盛的慈愛賜給凡求告你的人。詩篇 86:5
You, Lord, are forgiving and good, abounding in love to all who call to you. Psalm 86:5

你不要說:“我要以惡報惡”;要等候耶和華,他必拯救你。箴言 20:22
Do not say, “I’ll pay you back for this wrong!” Wait for the LORD, and he will avenge you. Proverbs 6:14

你們饒恕人的過犯,你們的天父也必饒恕你們的過犯;馬太福音 6:14
For if you forgive other people when they sin against you, your heavenly Father will also forgive you. Matthew 6:14

你們不饒恕人的過犯,你們的天父也必不饒恕你們的過犯。馬太福音 6:15
But if you do not forgive others their sins, your Father will not forgive your sins. Matthew 6:15

你們各人若不從心裡饒恕你的弟兄,我天父也要這樣待你們了。馬太福音 18:35
This is how my heavenly Father will treat each of you unless you forgive your brother or sister from your heart. Matthew 18:35

謙卑 Humility

敬畏耶和華是智慧的訓誨;尊榮以前,必有謙卑。箴言 15:33
Wisdom’s instruction is to fear the LORD, and humility comes before honor. Proverbs 15:33

敬畏耶和華心存謙卑,就得富有、尊榮、生命為賞賜。箴言 22:4
Humility is the fear of the LORD; its wages are riches and honor and life. Proverbs 22:4

凡事不可結黨,不可貪圖虛浮的榮耀;只要存心謙卑,各人看別人比自己強。腓立比書 2:3
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Philippians 2:3

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

驕傲 Pride

驕傲來,羞恥也來;謙遜人卻有智慧。箴言 11:2
When pride comes, then comes disgrace, but with humility comes wisdom. Proverbs 11:2

驕傲只啟爭競;聽勸言的,卻有智慧。箴言 13:10
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Proverbs 13:10

驕傲在敗壞以先;狂心在跌倒之前。箴言 16:18
Pride goes before destruction, a haughty spirit before a fall. Proverbs 16:18

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

忍耐 Patience

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

並且你們要為我的名,被眾人恨惡,惟有忍耐到底的,必然得救。馬可福音 13:13
Everyone will hate you because of me, but the one who stands firm to the end will be saved. Mark 13:13

不但如此,就是在患難中也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance. Romans 5:3

我們行善,不可喪志;若不灰心,到了時候就要收成加拉太書 6:9
Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up. Galatians 6:9

你們也當忍耐,堅固你們的心,因為主來的日子近了。雅各書 5:8
You too, be patient and stand firm, because the Lord’s coming is near. James 5:8

溫柔 Meekness

回答柔和,使怒消退;言語暴戾,觸動怒氣。箴言 15:1
A gentle answer turns away wrath, but a harsh word stirs up anger. Proverbs 15:1

溫柔的人有福了,因為他們必承受地土。馬太福音 5:5
Blessed are the meek, for they will inherit the earth. Matthew 5:5

用溫柔勸戒那抵擋的人;或者 神給他們悔改的心,可以明白真道。提摩太後書 2:25
Opponents must be gently instructed, in the hope that God will grant them repentance leading them to a knowledge of the truth. 2 Timothy 2:25

只要以裡面存著長久溫柔、安靜的心為妝飾;這在 神面前是極寶貴的。彼得前書 3:4
Rather, it should be that of your inner self, the unfading beauty of a gentle and quiet spirit, which is of great worth in God’s sight. 1 Peter 3:4

嫉妒 Envy

不要為作惡的心懷不平,也不要向那行不義的生出嫉妒。詩篇 37:1
Do not fret because of those who are evil or be envious of those who do wrong. Psalm 37:1

心中安靜是肉體的生命;嫉妒是骨中的朽爛。箴言 14:30
A heart at peace gives life to the body, but envy rots the bones. Proverbs 14:30

在何處有嫉妒、紛爭,就在何處有擾亂和各樣的壞事。雅各書 3:16
For where you have envy and selfish ambition, there you find disorder and every evil practice. James 3:16

生氣 Anger

當止住怒氣,離棄忿怒;不要心懷不平,以致作惡。詩篇 37:8
Refrain from anger and turn from wrath; do not fret—it leads only to evil. Psalm 37:8

好生氣的人,不可與他結交;暴怒的人,不可與他來往。箴言 22:24
Do not make friends with a hot-tempered person, do not associate with one easily angered. Proverbs 22:24

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

生氣卻不要犯罪.不可含怒到日落。以弗所書 4:26
In your anger do not sin: Do not let the sun go down while you are still angry. Ephesians 4:26

我親愛的弟兄們,這是你們所知道的,但你們各人要快快的聽,慢慢的說,慢慢的動怒,因為人的怒氣並不成就 神的義。雅各書 1:19,20
My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry, because human anger does not produce the righteousness that God desires. James 1:19,20

災難 Calamity

謹守口與舌的、就保守自己免受災難。箴言 21:23
Those who guard their mouths and their tongues keep themselves from calamity. Proverbs 21:23

民要攻打民、國要攻打國、多處必有地震、饑荒.這都是災難的起頭。馬可福音 13:8
Nation will rise against nation, and kingdom against kingdom. There will be earthquakes in various places, and famines. These are the beginning of birth pains. Mark 13:8

憂愁 Worry

你們不要憂愁、因靠耶和華而得的喜樂是你們的力量。尼希米記 8:10
Do not grieve, for the joy of the LORD is your strength. Nehemiah 8:10

主雖使人憂愁, 還要照他諸般的慈愛發憐憫。耶利米哀歌 3:32
Though he brings grief, he will show compassion, so great is his unfailing love. Lamentations 3:32

凡勞苦擔重擔的人,可以到我這裡來,我就使你們得安息。馬太福音 11:28
Come to me, all you who are weary and burdened, and I will give you rest. Matthew 11:28

我留下平安給你們、我將我的平安賜給你們.我所賜的、不像世人所賜的.你們心裏不要憂愁、也不要膽怯。約翰福音 14:27
Peace I leave with you; my peace I give you. I do not give to you as the world gives. Do not let your hearts be troubled and do not be afraid. John 14:27

應當一無掛慮,只要凡事藉著禱告、祈求和感謝,將你們所要的告訴神。神所賜出人意外的平安,必在基督耶穌裡,保守你們的心懷意念。腓立比書 4:6,7
Do not be anxious about anything, but in every situation, by prayer and petition, with thanksgiving, present your requests to God. And the peace of God, which transcends all understanding, will guard your hearts and your minds in Christ Jesus. Philippians 4:6,7

因此, 你們是大有喜樂, 但如今, 在百般的試煉中暫時憂愁。彼得前書 1:6
In all this you greatly rejoice, though now for a little while you may have had to suffer grief in all kinds of trials. 1 Peter 1:6

患難 Trouble, Suffering

義人多有苦難,但耶和華救他脫離這一切。詩篇 34:19
The righteous person may have many troubles, but the LORD delivers him from them all. Psalm 34:19

神是我們的避難所,是我們的力量,是我們在患難中隨時的幫助!詩篇 46:1
God is our refuge and strength, an ever-present help in trouble. Psalm 46:1

耶和華本為善,在患難的日子為人的保障,並且認得那些投靠他的人。那鴻書 1:7
The LORD is good, a refuge in times of trouble. He cares for those who trust in him. Nahum 1:7

為義受逼迫的人有福了,因為天國是他們的。馬太福音 5:10
Blessed are those who are persecuted because of righteousness, for theirs is the kingdom of heaven. Matthew 5:10

不但如此,就是在患難中,也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance; Romans 5:3

我想現在的苦楚,若比將來要顯於我們的榮耀,就不足介意了。羅馬書 8:18
I consider that our present sufferings are not worth comparing with the glory that will be revealed in us. Romans 8:18

因為你們蒙恩,不但得以信服基督,並要為他受苦。腓立比書 1:29
For it has been granted to you on behalf of Christ not only to believe in him, but also to suffer for him. Philippians 1:29

Go to top