Home昔日真理報2019年 真理報文章2019 年 4 月【職場上的祭司】職場達人攻略 – 在墨西哥侍應生身上的看見

【職場上的祭司】職場達人攻略 – 在墨西哥侍應生身上的看見

 

墨西哥是許多北美人士渡假的天堂,除了因為可享受加勒比海的風情、怡人的天氣外,更重要的是旅客置身在一個全包(all inclusive )的世界中, 大批的服務員為你張羅食物、飲品、毛巾,清潔房間等,彷彿自己就是萬千寵愛的公主王子,萬人在聽候差遣,心裡認為自己已付了錢,就應該獲得這一切的服務,顯然這是消費者主義心態。

(1) 懷著感恩的心

墨西哥人平均日薪大約是 3 美元,據統計調查,超過百分之三十的家庭收入不足以維持開支,他們要在路邊賣東西、檢可回收物品去賣幫補生計。因此,能夠在渡假勝地的大酒店、餐廳工作,對一個家庭來說是感恩的事,因為所得到的小費、薪金比起外邊的工作會更高,他們都會十分珍惜。在渡假村工作,大多數是工時很長的,筆者看見過的侍應生從中午 12 時工作至晚上 11 時,一星期工作 6 天,每天要站著,中間在午餐時段休息只有一個多小時;在自助餐廳工作的,即使要為客人斟茶兼遞水,收拾盤子,擺放餐具,重複刻板的動作,但他們都是帶著笑容去工作的。

(2) 認真完成工作

渡假村是一個勞工密集的地方,分工仔細,筆者碰到一個負責清潔一個沒有很多人會到的花槽,看見她時,她在用漂白水與毛巾擦花槽,再仔細看,她是在清潔掉下來的花朵所留下來的印(痕跡),說實話,這些印與花槽的顏色接近,不貼近看是察覺不了的,再說,那個地方一日可能連一個人都不會走過,這樣的賣力,明顯不是為了討好任何人。筆者發現不單只有這員工是這樣,從早到晚、在遠處近處,在熙來攘往或偏僻無人之地,你都會發現員工在默默地幹活。

(3) 多行一里路

除了含酒精飲品外,其他的飲料都可以自助去取,當然也可以請侍應生為你效勞。有一次筆者自行取了一杯熱茶,正打算回到自己座位,侍應生硬要筆者將那杯茶交給他,由他端迴座位,他用不流利的英語說這是他的責任。其實,他可以假裝看不見我,又或以反正客人主動做,他可有道理不去管這事的心態去工作,他就是願意為客人多走一趟。筆者更為他能記得所客人坐在哪裡的行動而驚訝,在全個餐廳,起碼有 100 張檯,平均每半小時就換一次客人,而客人又來自不同國家,要記得每個位置由誰坐,是用了很多心思。

又有一次,接近水吧(只提供飲品的櫃台) 休息的時間,一位侍應生捧了兩杯飲品給我們,她說因水吧快關門,那就先多取兩杯飲料,讓筆者可繼續享受陽光與海灘的同時不會口渴,深深地為這份無微不至而感動。

(4) 給予平等機會

大多數客人會給侍應生小費,跟香港、加拿大不一樣,他們並不是將小費集中在一起然後平均攤分,他們是負責該座位的侍應生取得,因此,會鼓勵員工積極去服務。客人一般很喜歡坐在靠近擺放食物的檯,但卻會令駐守後排的侍應生少了收小費的機會。於是,帶位員會平均地分配客人的分佈,務求可以公平,可是客人也有機會不按安排地坐,那怎麼辦?那區的侍應生會告訴你:「這位置已經給人預留了,請你回到帶位員為你安排的位置」這種不單顧自己利益的團隊精神,很值得學效。

(5) 不貪戀屬於別人的

侍應生又分為兩類:一類是要招待客人,斟茶兼遞水;另一類只負責清理檯面,而只有前者可得到小費。很多次看到客人放了小費在檯面,而收拾的侍應生可隨時取走這一美金而沒有人知道,記得嗎?這一美元就等於三分一天的薪金,但他們卻沒有,只把髒的盆子收走,將那小費押在一隻不需要收走的碟子底下。他們知道什麼是自己應得的,什麼是屬於別人的。

(6) 盡力為客人解決問題

在渡假村,在不同的主題餐廳,跟自助餐不一樣,客人需要預先訂位,一次可訂三晚的餐廳,而每晚就憑那張訂餐紙入座。有一晚筆者去晚了半個小時,按規定遲了半小時就會取消訂單,其實她當時可按規則地打發客人離開,但侍應生卻嘗試在系統中協助從新再訂。

我們常聽說墨西哥工人很懶,不願意工作,或許,是因為我們看到他們在中午時休息,三時再上班,卻沒有想到因酷熱天氣下工作會中暑。他們對工作的珍惜,成為努力工作的推動力,我們又是否為到自己所有的而感恩呢?

你們無論做什麼,都要從心裡做,像是為主做的,不是為人做的; 因為你們知道,從主那裡必得著基業作為賞賜。你們要服侍的是主基督。(歌羅西書 3:23-24)

 

      聖經金句 (Bible Verses)

喜樂 Joy

喜樂的心乃是良藥;憂傷的靈使骨枯乾。箴言 17:22
A cheerful heart is good medicine, but a crushed spirit dries up the bones. Proverbs 17:22

然而,我要因耶和華歡欣,因救我的 神喜樂。哈巴谷書 3:18
yet I will rejoice in the LORD, I will be joyful in God my Savior. Habakkuk 3:18

要常常喜樂,不住的禱告,凡事謝恩。帖撒羅尼迦前書 5:16-17
Rejoice always, pray continually, give thanks in all circumstances. 1 Thessalonians 5:16-17

饒恕 Forgiveness

主啊,你本為良善,樂意饒恕人,有豐盛的慈愛賜給凡求告你的人。詩篇 86:5
You, Lord, are forgiving and good, abounding in love to all who call to you. Psalm 86:5

你不要說:“我要以惡報惡”;要等候耶和華,他必拯救你。箴言 20:22
Do not say, “I’ll pay you back for this wrong!” Wait for the LORD, and he will avenge you. Proverbs 6:14

你們饒恕人的過犯,你們的天父也必饒恕你們的過犯;馬太福音 6:14
For if you forgive other people when they sin against you, your heavenly Father will also forgive you. Matthew 6:14

你們不饒恕人的過犯,你們的天父也必不饒恕你們的過犯。馬太福音 6:15
But if you do not forgive others their sins, your Father will not forgive your sins. Matthew 6:15

你們各人若不從心裡饒恕你的弟兄,我天父也要這樣待你們了。馬太福音 18:35
This is how my heavenly Father will treat each of you unless you forgive your brother or sister from your heart. Matthew 18:35

謙卑 Humility

敬畏耶和華是智慧的訓誨;尊榮以前,必有謙卑。箴言 15:33
Wisdom’s instruction is to fear the LORD, and humility comes before honor. Proverbs 15:33

敬畏耶和華心存謙卑,就得富有、尊榮、生命為賞賜。箴言 22:4
Humility is the fear of the LORD; its wages are riches and honor and life. Proverbs 22:4

凡事不可結黨,不可貪圖虛浮的榮耀;只要存心謙卑,各人看別人比自己強。腓立比書 2:3
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Philippians 2:3

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

驕傲 Pride

驕傲來,羞恥也來;謙遜人卻有智慧。箴言 11:2
When pride comes, then comes disgrace, but with humility comes wisdom. Proverbs 11:2

驕傲只啟爭競;聽勸言的,卻有智慧。箴言 13:10
Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Proverbs 13:10

驕傲在敗壞以先;狂心在跌倒之前。箴言 16:18
Pride goes before destruction, a haughty spirit before a fall. Proverbs 16:18

但他賜更多的恩典,所以經上說:神阻擋驕傲的人,賜恩給謙卑的人。雅各書 4:6
But he gives us more grace. That is why Scripture says:“God opposes the proud but shows favor to the humble.” James 4:6

忍耐 Patience

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

並且你們要為我的名,被眾人恨惡,惟有忍耐到底的,必然得救。馬可福音 13:13
Everyone will hate you because of me, but the one who stands firm to the end will be saved. Mark 13:13

不但如此,就是在患難中也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance. Romans 5:3

我們行善,不可喪志;若不灰心,到了時候就要收成加拉太書 6:9
Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up. Galatians 6:9

你們也當忍耐,堅固你們的心,因為主來的日子近了。雅各書 5:8
You too, be patient and stand firm, because the Lord’s coming is near. James 5:8

溫柔 Meekness

回答柔和,使怒消退;言語暴戾,觸動怒氣。箴言 15:1
A gentle answer turns away wrath, but a harsh word stirs up anger. Proverbs 15:1

溫柔的人有福了,因為他們必承受地土。馬太福音 5:5
Blessed are the meek, for they will inherit the earth. Matthew 5:5

用溫柔勸戒那抵擋的人;或者 神給他們悔改的心,可以明白真道。提摩太後書 2:25
Opponents must be gently instructed, in the hope that God will grant them repentance leading them to a knowledge of the truth. 2 Timothy 2:25

只要以裡面存著長久溫柔、安靜的心為妝飾;這在 神面前是極寶貴的。彼得前書 3:4
Rather, it should be that of your inner self, the unfading beauty of a gentle and quiet spirit, which is of great worth in God’s sight. 1 Peter 3:4

嫉妒 Envy

不要為作惡的心懷不平,也不要向那行不義的生出嫉妒。詩篇 37:1
Do not fret because of those who are evil or be envious of those who do wrong. Psalm 37:1

心中安靜是肉體的生命;嫉妒是骨中的朽爛。箴言 14:30
A heart at peace gives life to the body, but envy rots the bones. Proverbs 14:30

在何處有嫉妒、紛爭,就在何處有擾亂和各樣的壞事。雅各書 3:16
For where you have envy and selfish ambition, there you find disorder and every evil practice. James 3:16

生氣 Anger

當止住怒氣,離棄忿怒;不要心懷不平,以致作惡。詩篇 37:8
Refrain from anger and turn from wrath; do not fret—it leads only to evil. Psalm 37:8

好生氣的人,不可與他結交;暴怒的人,不可與他來往。箴言 22:24
Do not make friends with a hot-tempered person, do not associate with one easily angered. Proverbs 22:24

愚妄人怒氣全發;智慧人忍氣含怒。箴言 29:11
Fools give full vent to their rage, but the wise bring calm in the end. Proverbs 29:11

生氣卻不要犯罪.不可含怒到日落。以弗所書 4:26
In your anger do not sin: Do not let the sun go down while you are still angry. Ephesians 4:26

我親愛的弟兄們,這是你們所知道的,但你們各人要快快的聽,慢慢的說,慢慢的動怒,因為人的怒氣並不成就 神的義。雅各書 1:19,20
My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry, because human anger does not produce the righteousness that God desires. James 1:19,20

災難 Calamity

謹守口與舌的、就保守自己免受災難。箴言 21:23
Those who guard their mouths and their tongues keep themselves from calamity. Proverbs 21:23

民要攻打民、國要攻打國、多處必有地震、饑荒.這都是災難的起頭。馬可福音 13:8
Nation will rise against nation, and kingdom against kingdom. There will be earthquakes in various places, and famines. These are the beginning of birth pains. Mark 13:8

憂愁 Worry

你們不要憂愁、因靠耶和華而得的喜樂是你們的力量。尼希米記 8:10
Do not grieve, for the joy of the LORD is your strength. Nehemiah 8:10

主雖使人憂愁, 還要照他諸般的慈愛發憐憫。耶利米哀歌 3:32
Though he brings grief, he will show compassion, so great is his unfailing love. Lamentations 3:32

凡勞苦擔重擔的人,可以到我這裡來,我就使你們得安息。馬太福音 11:28
Come to me, all you who are weary and burdened, and I will give you rest. Matthew 11:28

我留下平安給你們、我將我的平安賜給你們.我所賜的、不像世人所賜的.你們心裏不要憂愁、也不要膽怯。約翰福音 14:27
Peace I leave with you; my peace I give you. I do not give to you as the world gives. Do not let your hearts be troubled and do not be afraid. John 14:27

應當一無掛慮,只要凡事藉著禱告、祈求和感謝,將你們所要的告訴神。神所賜出人意外的平安,必在基督耶穌裡,保守你們的心懷意念。腓立比書 4:6,7
Do not be anxious about anything, but in every situation, by prayer and petition, with thanksgiving, present your requests to God. And the peace of God, which transcends all understanding, will guard your hearts and your minds in Christ Jesus. Philippians 4:6,7

因此, 你們是大有喜樂, 但如今, 在百般的試煉中暫時憂愁。彼得前書 1:6
In all this you greatly rejoice, though now for a little while you may have had to suffer grief in all kinds of trials. 1 Peter 1:6

患難 Trouble, Suffering

義人多有苦難,但耶和華救他脫離這一切。詩篇 34:19
The righteous person may have many troubles, but the LORD delivers him from them all. Psalm 34:19

神是我們的避難所,是我們的力量,是我們在患難中隨時的幫助!詩篇 46:1
God is our refuge and strength, an ever-present help in trouble. Psalm 46:1

耶和華本為善,在患難的日子為人的保障,並且認得那些投靠他的人。那鴻書 1:7
The LORD is good, a refuge in times of trouble. He cares for those who trust in him. Nahum 1:7

為義受逼迫的人有福了,因為天國是他們的。馬太福音 5:10
Blessed are those who are persecuted because of righteousness, for theirs is the kingdom of heaven. Matthew 5:10

不但如此,就是在患難中,也是歡歡喜喜的。因為知道患難生忍耐。羅馬書 5:3
Not only so, but we also glory in our sufferings, because we know that suffering produces perseverance; Romans 5:3

我想現在的苦楚,若比將來要顯於我們的榮耀,就不足介意了。羅馬書 8:18
I consider that our present sufferings are not worth comparing with the glory that will be revealed in us. Romans 8:18

因為你們蒙恩,不但得以信服基督,並要為他受苦。腓立比書 1:29
For it has been granted to you on behalf of Christ not only to believe in him, but also to suffer for him. Philippians 1:29

Go to top